Welcome to the websites of Voicegain (Resolvity, Inc). Voicegain ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.voicegain.ai and Voicegain online application, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, postal address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or our application, or when you choose to participate in various activities related to the Site and our application, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site and our application.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our application, this information may also include your device name and type, your operating system, your phone number, your country, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or request information about our services from the Site or our application]. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Fusebill, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
We may collect information about your customers as described below.
Personal data of your customers that you ask us to process on your behalf, which will include any personal data of your customers that you provide to us to transcribe, caption, recognize, or otherwise process for them. When Voicegain processes personal data on behalf of you, Voicegain is just the processor of the data under applicable law, and you are the controller. You will solely control the extent of storage of such data in our systems.
Quality and Accuracy of Data: We strive to keep your Personal Data accurately recorded. The quality of the data we collect and process is a priority to us, and we make every reasonable effort to ensure it. However, maintaining the accuracy and completeness of your data is a shared responsibility. We rely on you, the data subject, to inform us if your personal data changes during your relationship with us.
• Your Responsibility: As a data subject, you have a responsibility to ensure that the data you provide to us is accurate, complete, and up-to-date. Incorrect information can impact the quality of the services we provide, and inaccurate or false information can have serious repercussions. In cases where the data you provide is used for legal, financial, or safety-related purposes, the impact of inaccurate information can be significantly greater.
• Updating Your Data: You are encouraged to review your data periodically and update it as necessary. Most platforms we operate provide options for you to access and update your personal data. In cases where such a provision does not exist, or if you encounter any issues, please contact us at support@voicegain.ai
• Rectifying Inaccurate Data: If you believe any of your data in our possession is inaccurate or incomplete, please notify us immediately. We are committed to promptly correcting any inaccuracies in your Personal Data.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. This section is not applicable to Audio Derived Customer Information. Specifically, we may use information collected about you via the Site or our application to:
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Create and manage your account.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and our application to you.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site and our application.
• Generate a personal profile about you to make future visits to the Site and our application more personalized.
• Increase the efficiency and operation of the Site and our application.
• Monitor and analyze usage and trends to improve your experience with the Site and our application.
• Notify you of updates to the Site and our applications.
• Offer new products, services, applications, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the Site and our application.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.
• Solicit support for the Site and our application.
• Administer sweepstakes, promotions, and contests.
• Assist law enforcement and respond to subpoena.
This section describes how Voicegain may strictly and narrowly use your Customers Information (i.e. Audio Derived Customer Data)
• Provide, maintain and improve our services.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Enforce legal terms that govern our services.
• Comply with law.Assist law enforcement and respond to subpoena.
This section is only applicable for your information and does not apply to your customers information (Audio Derived Customer Data). We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
We may share your information with our business partners to offer you certain products, services or promotions.
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
We may only disclose your customers information in the following situation.
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your customer information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
If you provide written permission to disclose this data for specific purposes.
Voicegain, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include monitoring or maintaining databases.
This section is only applicable for your information and is not applicable to your customers information or Audio Derived Personal Data.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our application to help customize the Site and our application and improve your experience. When you access the Site or our application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site or our application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Additionally, we may use third-party software to serve ads on the Site and our application, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
We may also partner with selected third-party vendors, such as Google Analytics and Matomo, to allow tracking technologies and remarketing services on the Site and our application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Site and our application , determine the popularity of certain content and better understand online activity. By accessing the Site, our application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.
The Site and our application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site or our application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site or our application.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
You may at any time review or change the information in your account or terminate your account by:
• Logging into your account settings and updating your account
• Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
• Noting your preferences at the time you register your account with our mobile application
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site or our application, you have the right to request removal of unwanted data that you publicly post on the Site or our application. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site or our application, but please be aware that the data may not be completely or comprehensively removed from our systems.
We offer the options described below for exercising rights and choices under applicable law, which are subject to important limits or exceptions under applicable law.
For Audio Derived Personal Data: To exercise rights or choices with respect to Audio Derived Personal Data, please make your request directly to our customer for whom we process the personal data.
For Your Information: To keep your personal data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct personal data in our possession that you have previously submitted via this Site or Services. The law of your jurisdiction (for example, within the European Economic Area) may give you additional rights to request access to and rectification or erasure of certain of your personal data we hold. In some cases, you may be entitled to receive a copy of the personal data you provided to us in portable form or to request that we transmit it to a third party. The law may also give you the right to request restrictions on the processing of your personal data, to object to processing of your personal data, or to withdraw consent for the processing of your personal data (which will not affect the legality of any processing that happened before your request takes effect). You may contact us as described below to make these requests. For example, residents of the European Economic Area and certain other jurisdictions may have a right to opt out of our processing of Your Information for direct marketing purposes. You can exercise this right by contacting us as described below. Our marketing emails and certain other communications include unsubscribe instructions, which you can use to limit or stop the relevant communications. Opt-out processes may take some time to complete, consistent with applicable law. Certain communications (such as certain billing-related communications or emergency service messages) are not subject to opt-out.
You may contact us with any concern or complaint regarding our privacy practices, and you also may lodge a complaint with the relevant governmental authority.
See Data Processing Addendum for details how we may process your data.
If you have questions or comments about this Privacy Policy, please contact us at:
Voicegain (Resolvity, Inc.)
1333 Corporate Dr, Suite 211
Irving, TX 75038
972-518-0863
support@voicegain.ai
At the email above you can also contact Voicegain regaring any inquiries, complaints, and disputes.
If you already have an account with Voicegain, you can contact us via the Voicegain Apps, e.g., Developer Web Console at https://console.voicegain.ai
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