Meet Casey, our AI VOICE AGENT for Healthcare
Generative AI Voice Agents for Healthcare Call Centers
Offer 24/7 hyper-personalized Voice Customer Service, Enhance Agent Productivity and improve member experience with Generative Voice AI.
Offer 24/7 hyper-personalized Voice Customer Service, Enhance Agent Productivity and improve member experience with Generative Voice AI.
Enhance patient experiences, streamline operations, and reduce workloads with intelligent automation.
Voicegain Casey is AI Voice Agent that improves Member CSAT/NPS, Lowers costs and empowers your call center leaders.
Provide a highly personalized always on Service. Guide Agents in real-time to complete calls sooner.
Lower operational costs by automating routine inquiries, performing HIPAA validation and triaging.
Provide in-depth insights on service and product issues and Agent Performance.
Casey is built with strong guardrails and can automate inbound and outbound calls. She also guides agents in real-time and helps your call center leaders.
Automates scheduling, insurance verification, and claims inquiries.
Validates HIPAA, transfer calls based on extracting in-depth intent.
Reduces agent workload by over 50%.
Real-time transcription & automated note-taking.
Surfaces relevant knowledge base articles & next-best actions.
Eliminates manual data entry, improving agent efficiency.
Scores 100% of calls for quality assurance.
Delivers AI-driven coaching within seconds of call completion.
Tracks CSAT & NPS through advanced sentiment analysis.
Casey already handles millions of calls for healthcare customers. We integrate with your CCaaS and your CRM.
Why choose Voicegain? Experience the accuracy, security, and efficiency of AI-driven automation.
Reduction in Opex
Increase in CSAT & NPS
flowing through Voicegain platform
Automation of routine calls like Claims Status
of savings per call*
“Casey by Voicegain replaced our IVR with a smarter, more accurate voice assistant. It improved the caller experience, reduced agent workload, and streamlined support.”
“We selected Voicegain for Sutherland CX360, our AI/ML SaaS platform, to deliver accurate, PCI-compliant speech recognition for our enterprise clients.”
“We selected Voicegain because they are accurate, affordable and easy to use. We deployed the entire platform from a single script in under 30 minutes.”
Voicegain is designed for industries where security isn’t optional—our AI meets the highest compliance standards while protecting every interaction.
Full compliance with healthcare regulations.
Audit complete on all 5 criteria of SOC 2.
Complies with Level-2 v4.0 PCI guidelines.
Secure voice AI solutions from call start to finish.
Fill out the form to explore how Voicegain can transform your contact center with AI-driven efficiency.
Voicegain helps developers build awesome voice enabled apps by providing them with the most accurate, affordable and accessible Speech-to-Text platform.
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