Voicegain has its own highly accurate and optimized deep-learning based ASR that integrates with LLMs to engage callers and assist agents. Since Voicegain owns this ASR, it can be fine-tuned and trained on a client’s vocabulary. Misrecognized input to a large language model will result in poor caller experience.

Voicegain’s founders built and managed speech enabled IVRs for large enterprises like Charter and Comcast for 15+years. Having automated millions of calls, we have an in-depth understanding of building friendly and efficient voice user interfaces and what it takes to deliver automation in the real-world.

Voicegain’s secure telephony infrastructure supports direct VoIP Integration with SIP Carriers and CCaaS platforms/phone systems. Our platform can record, transcribe and monitor the entire lifecycle of a caller interaction – from the front-end IVR to when the agent hangs up.

Voicegain licenses its Voice AI platform based on the number of automated segments of a conversation. This provides a clear ROI to our customers. For example, validating a customer is a segment.