Voice AI under Your Control

Voicegain Appoints Brian Krajewski as Vice President of Customer Success as its Payer business grows

Announcement

Voicegain Appoints Tracy Puleo as Vice President of Sales to Accelerate Voice AI growth in Healthcare Call Centers

Contact Center

Voicegain Acquires TrampolineAI to deliver End-to-End Contact Center AI for Healthcare Payers

ASR, Contact Center

Getting highly accurate PII, PCI and PHI redaction in Call Center audio recordings

Benchmark

2025 Speech-to-Text Accuracy Benchmark for 8 kHz Call Center Audio Files

ASR

Going beyond Accuracy: Key STT API Features for Contact Center Voice AI Apps

Casey, Generative Voice AI, Contact Center

AI Voice Agents can help Medicare Advantage plans maintain and improve their CMS Star Ratings for the Call Center metric

Contact Center, Enterprise, Voice Bot

AI Voice Agents for Eligibility and Claims Status phone calls for TPAs and Health Plans

Enterprise

Announcing Voicegain Casey, a Generative AI Voice Agent for Health Plan and TPA Call Centers

ASR, Streaming, Contact Center

Voicegain SIP Media Stream B2BUA - Enable real-time transcription for Generative Voice AI Apps in Premise-Based Contact Centers

Enterprise

Voicegain Achieves SOC2 Type 2 Compliance

ASR

Voicegain MRCP ASR - Quick, Affordable and Simple replacement for the Nuance Recognizer which is rapidly approaching EOL

ASR

Breathe New Life into Your Nuance ASR IVR which is going EOL: An Easy Path to Modernization

Contact Center

How to select a Speech-to-Text/ASR for LLM-powered Realtime Agent Assist and AI Copilots

ASR

Voicegain: A Seamless Drop-in Replacement for Nuance Grammar-based ASR

Transcription

AI Meeting Transcription and Summaries on free Zoom accounts

Enterprise

Building an affordable and unhurried upgrade path from IVRs to conversational Voice bots

Enterprise

Voicegain Achieves SOC2 Type 1 Compliance, Reinforcing Commitment to Data Security and Privacy

ASR

Announcing the launch of Voicegain Whisper ASR/Speech Recognition API for Gen AI developers

Transcription

Announcing release of LLM-powered summarization and SSO with Voicegain Transcribe

Enterprise, Edge, Insights, Transcription

Why Meeting Transcripts should be stored in your private infrastructure in the age of LLMs?

ASR

Practical considerations for developers considering OpenAI's Whisper ASR

Edge, Transcription, Announcement, Enterprise

Voicegain Transcribe as an On-Premise or Private Cloud based Meeting AI Assistant

Announcement, Enterprise, Insights

Announcing Voicegain Zoom Meeting Assistant for Local Recordings

Benchmark

Speech-to-Text Accuracy Benchmark - December 2022

Edge

Why Conversational Voice AI should be on the Edge?

Transcription

Zoom Meeting Transcription & Notes with Transcribe, an AI Meeting Assistant

Benchmark

Voicegain introduces relative Speech-to-Text Accuracy SLA

Use Cases

Use Voicegain to Transcribe Encrypted Twilio Recordings

ASR,Benchmark

Speech-to-Text Accuracy Benchmark - June 2022

Transcription

Announcing Transcribe, AI Meeting Assistant

Languages

New Languages Available in Voicegain Speech-to-Text

Model Training

Acoustic Model Training delivers big gains in ASR Accuracy

Benchmark

Getting high Speech Recognition Accuracy on Alphanumeric Sequences: A Case Study with UK Zip Codes

Voice Bot

Voicegain as a single ASR for both Speech IVRs & Voice Bots

Benchmark

Speech-to-Text Accuracy Benchmark - October 2021

Voice Bot

How to build a Voicebot using Voicegain, Twilio, RASA, and AWS Lambda

Voice Bot

Building Voice-bots using Voicegain Speech-to-Text/ASR

Edge

4 ways to integrate FreeSWITCH with Voicegain Speech-to-Text

Announcement

Onvisource partners with Voicegain for ASR on the Edge powered by NVIDIA GPUs

Voice Bot

Easy How-To: Build a Voicebot using Voicegain, RASA, and AWS Lambda

CPaaS

Two-Channel Support for Twilio Media Streams

Announcement

Voicegain announces integration with AudioCodes VoiceAI Connect

Edge

Voicegain Speech-to-Text/ASR deployable on AWS VPC

CPaaS

Accurate & Affordable Speech-to-Text for SignalWire developers

CPaaS

Four ways to use Voicegain Speech-to-Text with Telnyx

Benchmark

Speech Analytics Comparison: NER Capabilities & Accuracy

CPaaS

SIP INVITE Voicegain from Twilio, SignalWire, Telnyx CPaaS

Developers

How to signup for a developer account and start using Voicegain

Developers

Test Voicegain realtime Speech-to-Text from your browser

Telephony

Unique feature: RTP streaming support

Benchmark

Speech-to-Text Accuracy Benchmark - June 2021

Languages

Voicegain offers German Speech-to-Text

Languages

Voicegain bietet automatische Spracherkennung in Deutsch

Developers

Access Voicegain ASR from FreeSWITCH using mod_unimrcp

Use Cases

Implementing Real-time Agent Assist with Voicegain

Contact Center

Easy Speech IVR for Outbound Calling using Voicegain and Twilio

Use Cases

Voicegain Speech Recognition for Voice Picking for Warehouses

Developers

Streaming Audio data from Contact Center platforms to enable Generative AI Voice apps like Realtime Agent-Assist and AI Co-Pilot

Languages

Voicegain offers Spanish Speech-to-Text

Speech Analytics

PII Text and Audio Redaction now available in Speech Analytics API

Speech Analytics

Voicegain Speech Analytics API Generally Available

ASR

Combining grammar-based and large vocabulary speech recognition

Voice Bot

Modernize your VoiceXML IVR into Conversational Voice Bots

Enterprise

Why Voice AI is critical for enterprises in a post Covid world

Developers

Selecting a Speech-to-Text API for your SaaS app is not a slam dunk!

Announcements

Voice command applications made easier

Platform

SIPREC support in Voicegain platform

Benchmark

Speech-to-Text Accuracy Benchmark Revisited

Developers

Python script for testing automated speech recognition (ASR) accuracy

Use Cases

Live Transcription Example

CPaaS

Large vocabulary transcription for Twilio developers

Model Training

Custom ASR with Acoustic Model Training - Two Case Studies

CPaaS

How to use Voicegain with Twilio Media Streams

Developers

Voicegain Speech-to-Text integrates with Twilio Media Streams

Benchmark

Speech-to-Text Accuracy Benchmark - September 2020

Voice Bot

Building Voice Bots: Should you always use an NLU engine?

Streaming

Streaming audio to Voicegain for real-time Speech-to-Text/ASR

Voice Bot

Voicegain releases Telephony Bot APIs for IVRs and Voice Bots

Developers

Python SDK Available

Developers

CORS Support Added in 1.9.0

Model Training

Competitive Advantage of Custom Acoustic Models

Insights

How AI powered Speech can boost Contact Center BPO topline?

Benchmark

Speech-to-Text Accuracy Benchmark - June 2020 Results

Use Cases

Transcription for Live Streamed Event - an example

Insights

Key Differentiators

Developers

"Hello World" Example

Edge

Benefits of Edge Deployment

Announcement

Voicegain Story

Transcription

Real-Time Transcription for the hearing Impaired

Edge

Raspberry Pi as Audio Streaming Client