Build Generative Voice AI apps with our ASR/Speech-to-Text and LLM-powered NLU APIs. Record & Transcribe meetings, contact center calls, videos, etc. Get LLM-powered Summary, Sentiment and more. Build Conversational Voice Assistants that integrate with your Contact Center platform. Get started with our developer-first platform today.
APIs for Developers • AI Assistant for Meetings • Conversational Voice Assistants for Call Centers
Voicegain’s deep learning ASR offers an unbeatable combination of accuracy, price and flexibility. Voicegain ASR can be deployed on-premise, in your VPC or invoked as a cloud service. We integrate out-of-the-box with leading contact center, video meeting and bot platforms.
Voicegain’s out-of-the-box accuracy – for both batch and streaming speech recognition - are on par with the very best. But you can achieve accuracy in the high 90s when you train with your data.
Voicegain is priced 50%-75% lower than the large Cloud Speech-to-Text players. Our Edge pricing is also very affordable compared to competing options.
Access Voicegain on our multi-tenant Cloud. Or deploy it in your Datacenter or VPC. Use your existing audio infrastructure and integrate with a protocol of your choice.
Our ASR is built on most recent advances in deep learning. We utilize end-to-end transformer-based deep neural networks and we have trained it with several tens of thousands of hours of diverse audio datasets.
APIs to embed transcription into your app and build voice bots accessible over telephony. Deploy Voicegain on your infrastructure (VPC, Datacenter) or use our cloud service
Get your own AI Meeting Assistant to automate note taking. Always know who said what when and where! Integrates with video meeting platforms like Zoom, Microsoft Teams and Google Meet. Edge (On-Prem or VPC) options available.
Automate Quality Assurance and extract CX insights from voice interactions in contact center. White-label or Source Code License of UI available.
Voicegain, the leading Edge Voice AI platform for enterprises and Voice SaaS companies, is thrilled to announce the successful completion of a System and Organizational Control (SOC) 2 Type 1 Audit performed by Sensiba LLP.
Read more →Voicegain is excited to announce the launch of Voicegain Casey, a payer focused AI Voice Agent that transforms the end-to-end call center experience with the power of generative AI. Voicegain Casey is a software suite of the following three Voice AI SaaS applications that helps a health plan or TPA call center improve operational efficiency and increase the CSAT and NPS (Net Promoter Score):
The AI Voice Assistant replaces a touch-tone IVR with a modern LLM-powered conversational AI Phone Agent. The AI Phone Agent can answer all calls that are received at a Health Plan or TPA Call center. It engages callers in a natural conversation and automates routine telephone calls like Claims Status, eligibility inquiries and eligibility verifications. In our experience, there is a very compelling business case to automate provider phone calls in Health Plan and TPA call centers and Voicegain Casey is specifically designed to do this. The AI Voice Assistant is also trained to perform HIPAA Validation and triaging of calls. So if the AI has not been trained to answer a specific question, it routes the call to the call center for live assistance.
Voicegain AI Co-Pilot is a browser extension that runs as a browser side-panel of Call Center Agent's CRM. The Co-Pilot is integrated with the Contact Center/CCaaS platform of the Payer. When a call transferred by the AI Voice Assistant is eventually answered by a Live Agent, all the information collected by the AI Voice Assistant is presented as a "Screen-Pop" on the Desktop of the Live Agent (also referred to as CTI). This CTI/Screen pop feature ensures that the front-line call center staff do not have to ask the customer to repeat any information that was provided to the AI Voice Assistant. In addition to the Screen-Pop, the AI Co-Pilot also guides the front-line call center staff in real-time by listening, transcribing and analyzing the conversation and providing real-time guidance . The AI Co-Pilot also generates a summary of the conversation within five seconds of the completion of the call. This automated summarization easily saves 1-2 mins of wrap-up time or after call work which is very common in these health plan and TPA call centers.
Voicegain AI QA & Coach is a browser-based AI SaaS application that is used by Team-leaders, QA Call Coaches/Analysts and Operations Managers in a call center. This AI SaaS app can record and measure the sentiment of the callers, analyze the QA score and provided automated coaching tips to the Agents. Voicegain uses the latest open-source reasoning LLMs (like LLAMA 3, Gemma) and closed-source reasoning models like o-3 from Open AI. With the power of modern reasoning models, almost the entire QA score-card (at least 80% of the questions) can be easily answered with modern reasoning-based LLM models. This SaaS App also provides a database of all whole-call-recordings of the entire conversation of the customer - which includes the AI Voice Assistant part, the transfer to the specific Call Center queue and eventually the entire conversation between the Live Agent and the Caller.
Voicegain Casey requires the following 3 key integrations to help with automation and real-time assistance.
Voicegain Casey integrates with modern CCaaS platforms. Current Integrations include Aircall, Five9, Genesys Cloud. Planned integrations include Ringcentral, NICE CXOne and Dialpad.
Voicegain Casey integrates with the CRM software of the Health plan or the TPA. This can be an off-the-shelf CRM like Zendesk or Saleforce. It can also be a proprietary/homegrown CRM. As long as the CRM is a browser-based SaaS application, this should not be an issue. Voicegain Casey AI Co-Pilot is a browser-extension that is installed in the side-panel of the same browser tab as the CRM. At the end of the call, the summary of the call is automatically generated and available on the browser extension within 5 seconds of the end of the call.
Voicegain Casey needs access to the member data (for HIPAA Validation) and claims data.
For further information on Voicegain casey, including a demo, please visit this link
If you would like to understand Voicegain Casey in more detail or if you would prefer a detailed product demo over a Zoom video call, please do not hesitate to send us an email. You can reach us at sales@voicegain.ai or support@voicegain.ai
Voicegain, the leading Privacy-first Voice AI platform for enterprises and AI SaaS companies, is thrilled to announce the successful completion of a System and Organizational Control (SOC) 2 Type 2 Audit performed by Johanson LLP. This achievement underscores Voicegain's ongoing commitment to the highest standards of security, availability, and confidentiality for customer data.
Developed by the American Institute of Certified Public Accountants (AICPA), the SOC 2 Information security audit provides a report on the examination of controls relevant to the trust services criteria categories covering security, availability, processing integrity, confidentiality, and privacy. Voicegain’s SOC 2 Type 2 report did not have any noted exceptions and was therefore issued with a “clean” audit opinion from Johanson LLP. The SOC 2 Type 2 certification is widely recognized as a rigorous measure of an organization’s systems and controls over an extended period.
"As a Privacy first Voice AI Platform, data protection and trust are at the heart of Voicegain. Whether you are a developer working for a startup using our APIs or a Fortune 500 enterprise user of our platform, you shouldn’t have to worry about the controls in place for your sensitive voice data. It has been close to 2 years since we embarked on our SOC 2 Type 1 journey and I am really proud of what our team has accomplished. We look forward to providing businesses worldwide with Voice AI solutions that deliver true peace of mind when it comes to security and compliance" said Dr Jacek Jarmulak, Co-founder, CTO & CISO Of Voicegain.
Service Organization Control 2(SOC2) is a set of criteria established by the American Institute of Certified Public Accountants (AICPA) to assess controls relevant to the security, availability, and processing integrity of the systems a service organization uses to process users’ data and the confidentiality and privacy of the information processed by these systems. SOC 2 compliance is important for Voice AI platforms like Voicegain, as it demonstrates that we have implemented controls to safeguard users’ data.
There are two types of SOC 2 compliance:
From a functional standpoint, achieving SOC 2 Type 2 compliance doesn’t change anything. Our APIs and Apps will work exactly as they always have and as expected. However SOC 2 Type 2 compliance means that we have established a set of controls and processes to ensure the security of our users’ data. This compliance demonstrates that we have the necessary measures in place to protect sensitive information from unauthorized access and disclosure.
Our commitment to security doesn’t end with SOC 2 Type 2. We are looking forward to increasing the maturity of the entire security process. This includes the following:
"We understand that in today's fast moving industry landscape, data security is non-negotiable," added Arun Santhebennur, Co-founder & CEO of Voicegain. "By achieving SOC 2 Type 2 compliance, we aim to set a high watermark in the Voice AI market. Our customers can have full confidence that their sensitive information is protected throughout its lifecycle."
To request a copy of our SOC 2 Type 2 report, please email security.it@voicegain.ai
Interested in customizing the ASR or deploying Voicegain on your infrastructure?